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I attempted updating it to San Diego, however then it ends up that the pod can not even be provided to your home in San Diego since of regional constraints. I now need to return the empty pod, but I'm stuck having actually paid $500 for an empty pod that I can't even utilize.
PODS website is clearly broken, and/or there is a malicious bug that is triggering consumers to conserve the wrong address. This is something that PODS should fix and needs to reimburse customers for their website problems. Desired OutcomeI would like a complete refund on the charges for this order. I did not use the pod in any method.
Now they will not remove it on the date set up with them by phone. POD arranged for delivery 11/24, movers emptied POD 11/25, POD arranged for removal 11/27. PODS sent shipment truck and removal truck on 11/24. Now they will not eliminate POD on 11/27. Multiple telephone call, online chat attempt, complete stonewall by all POD employees gotten in touch with. cross country moving pods.
PODS wants it left here until 12/8 (their "next readily available removal date"), 2 WEEKS AWAY. My neighborhood is not versatile; I scheduled thoroughly, by phone with a supervisor, appropriately; I could be fined or cited, or sued. This company has absolutely no customer support. It took me two weeks and several call to get someone to help me arrange the shipment.
Huge, metropolitan city of Phoenix. Preferred OutcomeThe POD must be eliminated on 11/27 as set up by me with a supervisor. (All ask for a supervisor absolutely thwarted by means of detach, failure to refer me on, left on hold forever). Prima facie proof of PODS complete incompetence is the 2 trucks, delivery and elimination, reaching the same hour, on the same day.
The POD has been gotten rid of. Action from business took place soon after I published a bad review on Yelp. moving options. Thank you for your assistance and timely action to my concerns11/19/2020I was priced estimate a charge for a POD of $2349 however was charged $2545 and charged for a lock I didn't gotten want refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an additional $202. 26 on 11/10. I called to ask and was informed it was for extra shipping charge. I discussed that I was never ever called about added fee and that was not the amount I was estimated.
95 for a lock for the container despite the fact that I used my own lock. I asked for somebody from management to call me and have not heard backDesired Outcomerefund of additional shipping charge of $202. 26 and the charge for the lock 12. 95 for an overall of $215. 21I am in receipt of your correspondence worrying PODS Enterprises, LLC customer, ****** *******.
******* was gotten in touch with today concerning her refund request and was recommended they were being processed. Mrs. ******* has my direct contact info and was advised to contact me directly must she have any extra concerns. We put remarkable value on our consumers and aim to attain the highest requirements in the industry.
******* may have sustained. PODS Enterprises, LLC prides itself of its quality client service and I regret that Mrs. ******* feels she experienced anything less. We best regards excuse any instance where a consumer is not entirely satisfied with a PODS experience. When a customer alerts our business of a less than satisfactory experience, we strive to examine the processes that generated the customer feedback and take suitable measures to address their comments.
( The customer suggested he/she ACCEPTED the response from the business.) I was called within 24 hours of my grievance and the matter was dealt with to my satisfaction. 11/12/2020PODS not delivered for packaging in the time frame guaranteed. PODS not provided in the timeframe promised for unloading. On 9/16/20 we were to have actually a POD provided, I had a text on 9/14/20 and 9/15/20 stating that it would be provided on 9/16/20.
We already had the movers established for 9/17/20 @ 9am. Then in the future 9/16/20 I received a text that the POD would not be provided till in the night on 9/17/20. Occurrence report #XXXXXXX filed. After a number of call on 9/16 and 9/17 the POD was finally delivered at roughly 1pm on 9/17/20.
What we had actually so carefully put together broke down due to the fact that of PODS. We had currently paid for the POD at this moment so how were we to cancel and get all out refund? When scheduling the PODS containers it was stated that we just needed a 3 day window for delivery.
The place of our PODS on 9/23/20 was the Jacksonville facility a thirty minutes drive. I was informed it could not be set up till 10/2/20. That was 8 working days later! We were let down by PODS again! The delay in delivery required that we remain in a hotel for an additional 6 days, 9/27/20 - 10/2/20.
50 that we had not allocated for. Once again PODS charged us for the shipment prior to we had the ability to get our valuables. Stephanie R. contacted us in concerns to our occurrence report. We emailed Stephanie the hotel bill and additional cash, $275, we spent for movers due to PODS lack of scheduling.
The additional days was a scheduling concern. Well it was a PODS problem not our concern. Desired OutcomeWe feel that payment for the tension and hassle is the minimum that PODS ought to do. We are requesting to be made up for the extra days invested in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Complaint #: XXXXXXXX Dear Ms.
PODS evaluation verifies that Ms. ****** accepted her PODS rental contract on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s considers looking at her agreement under area 27, as it specifically outlines PODS shall not be held responsible for any delays. Must Ms. ****** desire, she may view the rental contract by accessing your PODS online account.
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