More time wasted making a vall to PODS with 0 response or recognition. I ought to be charging them for my time spent attempting to talk with somebody at PODS who can solve this and refund my cash now due to their neglect and failure to supply predetermined service on agreed date - best moving pods.
No reaction to my email. No action to phone messages. Exceptionally bad client service!!! Tcomplaint with PODS opened October 30 2020. There has been adequate time and numerous chances for responses however nothing ... crickets ... wonder if PODS likes the sound of class action? (The customer suggested he/she had nothing brand-new to add) Still no action of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
Nobody connected to notify us. This is for shipping a PODS Container within Hawaii from the island Oahu to Kauai island. When we reserved (national number) we were told two times all we require is a 24 hr heads up to move our pod from the holding place. We chose pods since we 'd remain in quarantine for 2 week and required the time while we waited to hold our things before it got shipped.
Our situation was complicated in that Kauai is remote. Had we understood that the container required to be delivered back from Kauai to Oahu and back at the lot in order to prevent paying another $365 in monthly rent, we would have coordinated much better on our end with scheduling (container moving companies). However, we did nit receive one phone call or email from the regional or nationwide workplace informing us of our special scenario.
Our month container rent was up on 10/25 and the soonest we could ship out was 10/30 by the time I called them on 10/22 & 10/24. In my head I thought I had to send it out a day before our month was up (once again due to the fact that we were not provided the complete info to make an informed decision).
The pod was sent out back and it reached Oahu by 11/12 (Keith at the Hawaii office informed us that as an approximated return date). We feel duped due to the fact that my partner and I are very informed and smart individuals, and since this business stopped working to provide us the complete info about our special scenario (island hopping and having container back within a months time).
They would not even prorate us for a partial month because of their shortcoming. Also the regional office had no power or ability to aid us with remedying our circumstance and we were informed to submit a dispute. Frustratingly enough, we can not discover an email or "file a disagreement" section on the pods website.
They might even have sent out a generic email stating given that we are delivering from Oahu to another Hawaiian island, we should talk to a local agent to prepare for the move AND prevent any extra rental costs. There was a disconnect in between the nationwide booking call center and the local team and we wound up spending for their imperfections - cheapest moving pods.
Desired OutcomeWe have paid over $1850 in shipping charges consisting of two month's storage fee. We look for to get a refund for the second month's storage charge of $365. I am in receipt of your correspondence concerning PODS Enterprises, LLC consumer, ***** *****. As of November 12th, 2020, an evaluation of their account and asked for payment is in development at this time.
We position tremendous value on our consumers and aim to attain the highest requirements in the market. We truly are sorry for any trouble that Ms. ***** may have sustained. PODS Enterprises, LLC prides itself of its quality customer care and I are sorry for that Ms. ***** feels she experienced anything less. We genuinely excuse any instance where a customer is not completely satisfied with a PODS experience.
( The customer showed he/she ACCEPTED the action from the service.) I best regards the Specialty Services Team contacts us and I hope this can be resolved where we return that 1 month of storage lease back. I think what we're asking for is extremely affordable. 11/09/2020Failure to select up the pods as arranged and charged for them.
Did not get a call that there were any concerns, the truck left without notification and other pickups were cancelled. I attempted to get in touch with PODS, after waiting on hold 45 minutes I was informed that they could not reach the center and there was no supervisor I can speak to.
In June I had the exact same concern when pods were moved. The motorist threatened my spouse and my10 years of age child since he did not like where he needed to put the pods. I once again tried calling someone, no call back or e-mail. This is inappropriate. I need the pods got rid of.
Preferred OutcomeRemove the pods from my driveway. I am in receipt of your correspondence worrying PODS customer, ***** ******. On 11/11/2020, Mrs. ******'s issues were dealt with and solved, container was selected up empty on 11/12/2020. We position significant value on our customers and make every effort to attain the greatest standards in the market.
****** might have withstood. PODS Enterprises, LLC prides itself of its quality client service and I regret that Mrs. ****** feels she experienced anything less. We genuinely ask forgiveness for any circumstances where a client is not completely satisfied with a PODS experience. When a client alerts our business of a less than acceptable experience, we strive to review the processes that offered rise to the client feedback and take suitable measures to resolve their comments.
Order XXXXXXX. On August 22nd I called Pods to discover out how to put a pod in storage when you don't have the last move address. We picked a postal code of XXXXX which remained in the middle of our search location. I included another pod on 10/23/20 which likewise went to Dover, De.