I tried updating it to San Diego, however then it ends up that the pod can not even be provided to your home in San Diego since of local restrictions. I now need to return the empty pod, however I'm stuck having actually paid $500 for an empty pod that I can't even use.
PODS website is plainly broken, and/or there is a malicious bug that is causing consumers to conserve the incorrect address. This is something that PODS need to fix and requires to reimburse consumers for their site problems. Preferred OutcomeI would like a complete refund on the charges for this order. I did not use the pod in any way.
Now they won't eliminate it on the date arranged with them by phone. POD scheduled for shipment 11/24, movers emptied POD 11/25, POD arranged for elimination 11/27. PODS sent delivery truck and elimination truck on 11/24. Now they will not eliminate POD on 11/27. Multiple phone calls, online chat attempt, total stonewall by all POD staff members called. best moving pods.
PODS wants it left here till 12/8 (their "next available removal date"), TWO WEEKS AWAY. My neighborhood is not flexible; I set up thoroughly, by phone with a manager, accordingly; I might be fined or mentioned, or sued. This business has absolutely no customer support. It took me two weeks and numerous telephone call to get somebody to assist me arrange the shipment.
Huge, urbane city of Phoenix. Preferred OutcomeThe POD must be removed on 11/27 as set up by me with a manager. (All ask for a supervisor absolutely prevented by means of disconnect, failure to refer me on, left on hold indefinitely). Prima facie proof of PODS total incompetence is the 2 trucks, shipment and elimination, getting to the very same hour, on the same day.
The POD has been gotten rid of. Action from business happened soon after I published a bad review on Yelp. cross country moving pods. Thank you for your help and timely action to my concerns11/19/2020I was quoted a charge for a POD of $2349 but was charged $2545 and charged for a lock I didn't gotten desire refund of $215.
I was altered $523. 83 on 10/29 and $1820 on 11/21 then charged an extra $202. 26 on 11/10. I called to ask and was informed it was for additional shipping charge. I explained that I was never ever gotten in touch with about added fee and that was not the quantity I was priced estimate.
95 for a lock for the container although I used my own lock. I requested someone from management to call me and have not heard backDesired Outcomerefund of additional shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in invoice of your correspondence worrying PODS Enterprises, LLC customer, ****** *******.
******* was called today concerning her refund demand and was recommended they were being processed. Mrs. ******* has my direct contact information and was encouraged to contact me directly need to she have any additional concerns. We place incredible worth on our customers and make every effort to attain the greatest standards in the industry.
******* might have withstood. PODS Enterprises, LLC prides itself of its quality customer care and I regret that Mrs. ******* feels she experienced anything less. We regards excuse any circumstances where a customer is not totally satisfied with a PODS experience. When a customer alerts our business of a less than satisfying experience, we strive to examine the procedures that provided rise to the consumer feedback and take proper steps to address their comments.
( The customer showed he/she ACCEPTED the reaction from the service.) I was called within 24 hours of my grievance and the matter was dealt with to my fulfillment. 11/12/2020PODS not delivered for packing in the time frame promised. PODS not provided in the timeframe assured for unloading. On 9/16/20 we were to have actually a POD provided, I had a text on 9/14/20 and 9/15/20 stating that it would be provided on 9/16/20.
We currently had the movers established for 9/17/20 @ 9am. Then in the future 9/16/20 I got a text that the POD would not be delivered till in the evening on 9/17/20. Occurrence report #XXXXXXX filed. After a number of phone calls on 9/16 and 9/17 the POD was finally provided at approximately 1pm on 9/17/20.
What we had so carefully created broke down because of PODS. We had currently paid for the POD at this point so how were we to cancel and get all out cash back? When arranging the PODS containers it was stated that we just needed a 3 day window for shipment.
The area of our PODS on 9/23/20 was the Jacksonville center a thirty minutes drive. I was told it could not be scheduled till 10/2/20. That was 8 working days later! We were let down by PODS again! The hold-up in delivery required that we stay in a hotel for an extra 6 days, 9/27/20 - 10/2/20.
50 that we had actually not budgeted for. Again PODS charged us for the delivery before we were able to get our personal belongings. Stephanie R. called us in concerns to our occurrence report. We emailed Stephanie the hotel expense and extra monies, $275, we spent for movers due to PODS lack of scheduling.
The additional days was a scheduling problem. Well it was a PODS concern not our problem. Desired OutcomeWe feel that compensation for the tension and inconvenience is the minimum that PODS must do. We are asking for to be made up for the extra days invested in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Grievance #: XXXXXXXX Dear Ms.
PODS review confirms that Ms. ****** accepted her PODS rental contract on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s considers taking a look at her arrangement under area 27, as it specifically describes PODS will not be held liable for any hold-ups. Need to Ms. ****** desire, she may view the rental arrangement by accessing your PODS online account.