I attempted upgrading it to San Diego, however then it ends up that the pod can not even be delivered to your house in San Diego since of local restrictions. I now need to return the empty pod, however I'm stuck having paid $500 for an empty pod that I can't even use.
PODS site is clearly broken, and/or there is a malicious bug that is causing clients to conserve the incorrect address. This is something that PODS ought to fix and needs to refund clients for their website issues. Desired OutcomeI would like a full refund on the charges for this order. I did not use the pod in any way.
Now they will not remove it on the date arranged with them by phone. POD arranged for shipment 11/24, movers cleared POD 11/25, POD set up for elimination 11/27. PODS sent delivery van and elimination truck on 11/24. Now they won't get rid of POD on 11/27. Multiple call, online chat effort, total stonewall by all POD employees contacted. moving options.
PODS desires it left here up until 12/8 (their "next available elimination date"), 2 WEEKS AWAY. My neighborhood is not flexible; I scheduled thoroughly, by phone with a supervisor, appropriately; I might be fined or cited, or taken legal action against. This business has absolutely no customer support. It took me 2 weeks and numerous call to get someone to assist me set up the delivery.
Huge, urban city of Phoenix. Preferred OutcomeThe POD must be eliminated on 11/27 as arranged by me with a supervisor. (All requests for a supervisor completely thwarted via disconnect, failure to refer me on, left on hold indefinitely). Prima facie proof of PODS total incompetence is the two trucks, delivery and removal, reaching the exact same hour, on the same day.
The POD has been removed. Reaction from business took place shortly after I posted a bad evaluation on Yelp. companies like pods. Thank you for your help and prompt reaction to my concerns11/19/2020I was priced estimate a fee for a POD of $2349 however was charged $2545 and charged for a lock I didn't received want refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an extra $202. 26 on 11/10. I called to inquire and was told it was for additional shipping charge. I described that I was never contacted about service charge and that was not the amount I was estimated.
95 for a lock for the container even though I used my own lock. I requested someone from management to call me and have not heard backDesired Outcomerefund of extra shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in invoice of your correspondence worrying PODS Enterprises, LLC customer, ****** *******.
******* was contacted today regarding her refund demand and was encouraged they were being processed. Mrs. ******* has my direct contact details and was recommended to contact me directly must she have any extra issues. We place remarkable worth on our clients and aim to obtain the highest requirements in the industry.
******* may have sustained. PODS Enterprises, LLC prides itself of its quality client service and I are sorry for that Mrs. ******* feels she experienced anything less. We truly say sorry for any circumstances where a consumer is not entirely satisfied with a PODS experience. When a client notifies our company of a less than satisfying experience, we strive to examine the processes that generated the customer feedback and take proper procedures to address their comments.
( The consumer indicated he/she ACCEPTED the response from the service.) I was contacted within 24 hours of my complaint and the matter was solved to my complete satisfaction. 11/12/2020PODS not provided for packaging in the time frame promised. PODS not delivered in the timeframe assured for unpacking. On 9/16/20 we were to have actually a POD delivered, I had a text on 9/14/20 and 9/15/20 specifying that it would be provided on 9/16/20.
We already had the movers set up for 9/17/20 @ 9am. Then in the future 9/16/20 I got a text that the POD would not be provided till in the evening on 9/17/20. Event report #XXXXXXX submitted. After numerous telephone call on 9/16 and 9/17 the POD was finally delivered at roughly 1pm on 9/17/20.
What we had so thoroughly assembled fell apart because of PODS. We had currently paid for the POD at this moment so how were we to cancel and get all out refund? When setting up the PODS containers it was mentioned that we just required a 3 day window for shipment.
The area of our PODS on 9/23/20 was the Jacksonville facility a thirty minutes drive. I was told it might not be scheduled till 10/2/20. That was 8 working days later on! We were pull down by PODS once again! The delay in shipment needed that we remain in a hotel for an extra 6 days, 9/27/20 - 10/2/20.
50 that we had not allocated for. Once again PODS charged us for the delivery before we were able to get our personal belongings. Stephanie R. called us in regards to our occurrence report. We emailed Stephanie the hotel costs and additional cash, $275, we paid for movers due to PODS absence of scheduling.
The extra days was a scheduling issue. Well it was a PODS issue not our issue. Preferred OutcomeWe feel that payment for the tension and hassle is the minimum that PODS ought to do. We are asking for to be made up for the additional days spent in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Grievance #: XXXXXXXX Dear Ms.
PODS review verifies that Ms. ****** accepted her PODS rental contract on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s thinks about looking at her arrangement under section 27, as it specifically outlines PODS shall not be held liable for any delays. Ought to Ms. ****** desire, she may view the rental contract by accessing your PODS online account.