More time wasted making a vall to PODS with 0 response or acknowledgement. I should be charging them for my time spent trying to speak with someone at PODS who can fix this and reimburse my money now due to their negligence and failure to supply predetermined service on agreed date - container moving companies.
No response to my e-mail. No action to phone messages. Very bad client service!!! Tcomplaint with PODS opened October 30 2020. There has been sufficient time and numerous opportunities for actions but absolutely nothing ... crickets ... wonder if PODS likes the sound of class action? (The consumer indicated he/she had nothing new to include) Still no response of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
Nobody connected to notify us. This is for delivering a PODS Container within Hawaii from the island Oahu to Kauai island. When we reserved (national number) we were told two times all we need is a 24 hr heads up to move our pod from the holding area. We chose pods due to the fact that we 'd remain in quarantine for 14 days and needed the time while we waited to hold our things before it got shipped out.
Our situation was made complex in that Kauai is remote. Had we understood that the container required to be shipped back from Kauai to Oahu and back at the lot in order to avoid paying another $365 in regular monthly rent, we would have coordinated much better on our end with scheduling (container moving companies). However, we did nit get one call or email from the local or national workplace notifying us of our unique circumstance.
Our month container lease was up on 10/25 and the soonest we could deliver out was 10/30 by the time I called them on 10/22 & 10/24. In my head I thought I needed to send it out a day before our month was up (again because we were not provided the complete details to make an informed decision).
The pod was returned and it reached Oahu by 11/12 (Keith at the Hawaii workplace informed us that as an approximated return date). We feel fooled because my hubby and I are extremely educated and intelligent people, and since this business stopped working to offer us the complete information about our special circumstance (island hopping and having container back within a months time).
They would not even prorate us for a partial month because of their drawback. Also the regional workplace had no power or capability to help us with correcting our circumstance and we were told to submit a conflict. Frustratingly enough, we can not discover an e-mail or "submit a disagreement" section on the pods site.
They could even have actually sent a generic e-mail saying given that we are shipping from Oahu to another Hawaiian island, we need to speak with a local agent to prepare for the relocation AND prevent any extra leasing charges. There was a detach in between the national reservation call center and the regional group and we ended up paying for their shortcomings - moving options.
Desired OutcomeWe have paid over $1850 in shipping charges consisting of two month's storage charge. We look for to get a refund for the 2nd month's storage cost of $365. I am in invoice of your correspondence worrying PODS Enterprises, LLC client, ***** *****. As of November 12th, 2020, an evaluation of their account and asked for settlement remains in progress at this time.
We place tremendous value on our customers and aim to obtain the highest standards in the industry. We all the best are sorry for any hassle that Ms. ***** may have endured. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Ms. ***** feels she experienced anything less. We genuinely apologize for any instance where a client is not completely pleased with a PODS experience.
( The customer showed he/she ACCEPTED the reaction from business.) I genuinely the Specialty Providers Group contacts us and I hope this can be dealt with where we return that 1 month of storage lease back. I believe what we're requesting for is extremely sensible. 11/09/2020Failure to pick up the pods as scheduled and charged for them.
Did not receive a call that there were any problems, the truck left without notification and other pickups were cancelled. I attempted to get in touch with PODS, after waiting on hold 45 minutes I was told that they might not reach the facility and there was no manager I can speak to.
In June I had the very same issue when pods were moved. The motorist threatened my husband and my10 years of age son since he did not like where he needed to place the pods. I once again tried calling someone, no call back or e-mail. This is inappropriate. I need the pods removed.
Preferred OutcomeRemove the pods from my driveway. I am in invoice of your correspondence worrying PODS client, ***** ******. On 11/11/2020, Mrs. ******'s concerns were dealt with and dealt with, container was gotten empty on 11/12/2020. We position remarkable worth on our clients and strive to obtain the greatest requirements in the market.
****** may have sustained. PODS Enterprises, LLC prides itself of its quality client service and I regret that Mrs. ****** feels she experienced anything less. We sincerely ask forgiveness for any circumstances where a customer is not totally satisfied with a PODS experience. When a consumer informs our business of a less than satisfying experience, we strive to review the procedures that generated the consumer feedback and take proper measures to address their remarks.
Order XXXXXXX. On August 22nd I called Pods to find out how to put a pod in storage when you do not have the last relocation address. We picked a postal code of XXXXX which remained in the middle of our search area. I added another pod on 10/23/20 which likewise went to Dover, De.