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I attempted updating it to San Diego, but then it ends up that the pod can not even be delivered to your home in San Diego because of regional restrictions. I now have to return the empty pod, but I'm stuck having paid $500 for an empty pod that I can't even use.
PODS website is plainly broken, and/or there is a malicious bug that is triggering customers to conserve the incorrect address. This is something that PODS need to repair and requires to refund consumers for their site problems. Preferred OutcomeI would like a full refund on the charges for this order. I did not use the pod in any method.
Now they will not eliminate it on the date set up with them by phone. POD scheduled for shipment 11/24, movers cleared POD 11/25, POD set up for elimination 11/27. PODS sent out delivery truck and removal truck on 11/24. Now they will not eliminate POD on 11/27. Multiple call, online chat attempt, complete stonewall by all POD employees contacted. container moving companies.
PODS desires it left here up until 12/8 (their "next offered removal date"), 2 WEEKS AWAY. My neighborhood is not flexible; I scheduled carefully, by phone with a manager, accordingly; I could be fined or cited, or taken legal action against. This business has no client service. It took me 2 weeks and several call to get somebody to help me arrange the delivery.
Substantial, metropolitan city of Phoenix. Preferred OutcomeThe POD must be gotten rid of on 11/27 as set up by me with a manager. (All ask for a supervisor absolutely thwarted via disconnect, failure to refer me on, left on hold forever). Prima facie evidence of PODS complete incompetence is the two trucks, delivery and removal, reaching the very same hour, on the very same day.
The POD has actually been gotten rid of. Action from business happened quickly after I posted a bad evaluation on Yelp. container moving companies. Thank you for your assistance and timely reaction to my concerns11/19/2020I was estimated a cost for a POD of $2349 however was charged $2545 and charged for a lock I didn't received want refund of $215.
I was altered $523. 83 on 10/29 and $1820 on 11/21 then charged an additional $202. 26 on 11/10. I contacted us to ask and was informed it was for additional shipping charge. I described that I was never ever gotten in touch with about service charge which was not the amount I was priced estimate.
95 for a lock for the container despite the fact that I used my own lock. I asked for somebody from management to call me and have actually not heard backDesired Outcomerefund of extra shipping charge of $202. 26 and the charge for the lock 12. 95 for an overall of $215. 21I am in invoice of your correspondence concerning PODS Enterprises, LLC customer, ****** *******.
******* was contacted today concerning her refund demand and was encouraged they were being processed. Mrs. ******* has my direct contact information and was advised to call me directly ought to she have any additional concerns. We put incredible worth on our consumers and make every effort to attain the greatest requirements in the industry.
******* might have withstood. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Mrs. ******* feels she experienced anything less. We sincerely apologize for any instance where a consumer is not entirely satisfied with a PODS experience. When a customer notifies our business of a less than acceptable experience, we venture to review the procedures that gave increase to the consumer feedback and take suitable procedures to address their remarks.
( The customer indicated he/she ACCEPTED the response from the organization.) I was called within 24 hours of my complaint and the matter was solved to my complete satisfaction. 11/12/2020PODS not provided for packing in the time frame promised. PODS not provided in the timeframe assured for unloading. On 9/16/20 we were to have a POD provided, I had a text on 9/14/20 and 9/15/20 mentioning that it would be provided on 9/16/20.
We already had the movers established for 9/17/20 @ 9am. Then later 9/16/20 I got a text that the POD would not be provided till at night on 9/17/20. Event report #XXXXXXX filed. After numerous call on 9/16 and 9/17 the POD was finally provided at approximately 1pm on 9/17/20.
What we had actually so thoroughly put together broke down due to the fact that of PODS. We had already paid for the POD at this point so how were we to cancel and get all out refund? When arranging the PODS containers it was specified that we simply required a 3 day window for shipment.
The area of our PODS on 9/23/20 was the Jacksonville center a 30 minute drive. I was informed it could not be arranged till 10/2/20. That was 8 working days later on! We were let down by PODS again! The hold-up in delivery needed that we remain in a hotel for an additional 6 days, 9/27/20 - 10/2/20.
50 that we had not allocated for. Once again PODS charged us for the delivery before we were able to get our valuables. Stephanie R. called us in concerns to our event report. We emailed Stephanie the hotel costs and extra cash, $275, we spent for movers due to PODS absence of scheduling.
The extra days was a scheduling problem. Well it was a PODS concern not our problem. Preferred OutcomeWe feel that settlement for the tension and inconvenience is the minimum that PODS must do. We are requesting to be compensated for the additional days spent in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Problem #: XXXXXXXX Dear Ms.
PODS review confirms that Ms. ****** accepted her PODS rental arrangement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s considers looking at her agreement under area 27, as it specifically details PODS will not be held responsible for any hold-ups. Should Ms. ****** desire, she might see the rental agreement by accessing your PODS online account.
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