I attempted upgrading it to San Diego, however then it turns out that the pod can not even be delivered to your house in San Diego since of local limitations. I now need to return the empty pod, however I'm stuck having paid $500 for an empty pod that I can't even utilize.
PODS website is clearly broken, and/or there is a harmful bug that is causing consumers to conserve the incorrect address. This is something that PODS should fix and requires to refund clients for their site concerns. Preferred OutcomeI would like a full refund on the charges for this order. I did not use the pod in any method.
Now they won't eliminate it on the date set up with them by phone. POD set up for delivery 11/24, movers cleared POD 11/25, POD set up for elimination 11/27. PODS sent out delivery truck and elimination truck on 11/24. Now they will not eliminate POD on 11/27. Several telephone call, online chat attempt, complete stonewall by all POD staff members called. cross country moving pods.
PODS wants it left here until 12/8 (their "next readily available elimination date"), 2 WEEKS AWAY. My community is not versatile; I scheduled carefully, by phone with a manager, accordingly; I might be fined or pointed out, or sued. This business has no customer care. It took me two weeks and multiple call to get someone to assist me arrange the delivery.
Substantial, metropolitan city of Phoenix. Desired OutcomeThe POD must be removed on 11/27 as arranged by me with a manager. (All ask for a manager completely prevented through disconnect, failure to refer me on, left on hold forever). Prima facie proof of PODS complete incompetence is the 2 trucks, shipment and elimination, reaching the very same hour, on the very same day.
The POD has actually been gotten rid of. Action from business took place soon after I published a bad review on Yelp. companies like pods. Thank you for your help and timely action to my concerns11/19/2020I was quoted a fee for a POD of $2349 however was charged $2545 and charged for a lock I didn't received want refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an extra $202. 26 on 11/10. I called to ask and was informed it was for extra shipping charge. I explained that I was never called about service charge and that was not the amount I was estimated.
95 for a lock for the container despite the fact that I used my own lock. I asked for somebody from management to call me and have actually not heard backDesired Outcomerefund of additional shipping charge of $202. 26 and the charge for the lock 12. 95 for an overall of $215. 21I am in invoice of your correspondence worrying PODS Enterprises, LLC customer, ****** *******.
******* was contacted today concerning her refund request and was advised they were being processed. Mrs. ******* has my direct contact info and was recommended to contact me straight ought to she have any extra concerns. We position tremendous worth on our customers and strive to attain the highest standards in the industry.
******* may have endured. PODS Enterprises, LLC prides itself of its quality customer support and I regret that Mrs. ******* feels she experienced anything less. We genuinely apologize for any instance where a client is not totally pleased with a PODS experience. When a customer informs our business of a less than acceptable experience, we strive to evaluate the procedures that provided increase to the client feedback and take suitable procedures to address their comments.
( The customer indicated he/she ACCEPTED the action from business.) I was contacted within 24 hr of my complaint and the matter was solved to my fulfillment. 11/12/2020PODS not delivered for packing in the time frame promised. PODS not provided in the timeframe assured for unloading. On 9/16/20 we were to have a POD provided, I had a text message on 9/14/20 and 9/15/20 mentioning that it would be delivered on 9/16/20.
We already had the movers established for 9/17/20 @ 9am. Then in the future 9/16/20 I received a text that the POD would not be provided till at night on 9/17/20. Incident report #XXXXXXX filed. After numerous telephone call on 9/16 and 9/17 the POD was lastly delivered at approximately 1pm on 9/17/20.
What we had actually so thoroughly assembled fell apart because of PODS. We had already paid for the POD at this moment so how were we to cancel and get all out cash back? When setting up the PODS containers it was stated that we simply required a 3 day window for delivery.
The area of our PODS on 9/23/20 was the Jacksonville center a thirty minutes drive. I was told it might not be set up till 10/2/20. That was 8 working days later on! We were pull down by PODS again! The hold-up in shipment needed that we remain in a hotel for an additional 6 days, 9/27/20 - 10/2/20.
50 that we had actually not allocated for. Once again PODS charged us for the shipment prior to we had the ability to get our belongings. Stephanie R. called us in concerns to our incident report. We emailed Stephanie the hotel costs and extra monies, $275, we paid for movers due to PODS absence of scheduling.
The additional days was a scheduling concern. Well it was a PODS problem not our concern. Desired OutcomeWe feel that payment for the stress and inconvenience is the minimum that PODS need to do. We are asking for to be compensated for the additional days invested in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Complaint #: XXXXXXXX Dear Ms.
PODS review confirms that Ms. ****** accepted her PODS rental agreement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s considers taking a look at her contract under area 27, as it specifically describes PODS shall not be held accountable for any delays. Need to Ms. ****** desire, she might view the rental contract by accessing your PODS online account.